SO-ICELAND EMAIL ME BACK

February 23, 2006 at 10:30 am | Posted in Uncategorized | Leave a comment

After my downright annoyance with certain Retail dimwits and their lack of grasping certain realitys of the 21st Century.

ICELAND GOT BACK TO ME PRETTY QUICK

Thank you for your recent e-mail.

I am really sorry that you feel so unhappy with our TV advertisement
and I
can assure you the intention wasn’t to offend any of our customers.

We realise that there are lots of brilliant dads out there that do a
fantastic job of running the home and raising the children whilst
working
too.

A large portion of our customers are busy mums and we wanted to
acknowledge
that in our current campaign. However, our ‘mum’ represents any parent
juggling a busy life and looking after children. We are sure that this
is
something that many dads, mums and grandparents can identify with.

I would like to thank you very much for your feedback as it’s vitally
important to us to know when we are getting it right ( or not). I will
certainly be passing this information to our Marketing department.

Once again I’m really sorry that you felt let down by us and I hope
that my
explanation enables you to continue enjoying the deals and offers
available
at Iceland.

Kind regards
xxxxxxxxx
Customer Care

SO A RESULT,well ok so just an email, but she seems nice enough,wait and see.

Advertisements

Leave a Comment »

RSS feed for comments on this post. TrackBack URI

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Create a free website or blog at WordPress.com.
Entries and comments feeds.

%d bloggers like this: